Frequently Asked Questions
1
How can I purchase the product?
Our products are available for purchase on our Amazon or Home Depot websites. For bulk orders, please reach out to our customer service (refer to the 'Contact Us' section).
2
How long can I expect for my item to be delivered?
If the item is available, we usually ship within 2-5 business days. Refer to each product's Amazon page for specific details. If the item is out of stock, the processing time may extend to 10 business days or longer.
3
Can I return or exchange an item?
For Amazon purchases, you benefit from a 30-day unconditional return policy starting from the date of purchase. To initiate a return, please use the Amazon website.If it's been over 30 days but the light has non-intentional damage or malfunctions, contact our customer service for assistance.
4
How can I buy the charger or parts?
If the product features a Type C/USB interface, you can buy a compatible charging cable from applicable stores. Our products typically use widely available charging cables. For chargers for other products or specific parts, please contact our customer service for inquiries.
5
Do you ship overseas?
You can make overseas purchases through Amazon; for detailed information, please refer to each product page.